Contact information

Get in touch

We're here to help! Whether you have a question about your order, need help with a return, or just want to know more about our products — our support team is ready to assist you.

The fastest way to reach us is by email at admin@icetankadventure.com. You can also call us at 07824 874017 during business hours. We aim to respond to all enquiries within 1 business day.

Order support

For questions about an existing order — including tracking, changes, or cancellations — please include your order number in your message so we can assist you as quickly as possible.

Returns and refunds

We offer a 30-day return policy, in addition to your statutory rights under UK consumer law. If you'd like to start a return or report a problem with your order, please email us at admin@icetankadventure.com with your order number and a brief description of the issue. Our team will guide you through the process and respond within 1 business day.

Our location

Ice Tank Adventure
10 Veronica Road
London, SW17 8QL
United Kingdom

Business hours

Monday – Friday: 9:00 AM – 6:00 PM GMT/BST
Saturday – Sunday: Closed
We are closed on UK bank holidays.