Can I cancel or amend my order once it's placed?

Unfortunatley it is not possible to amend an order once it has been placed.

When will I receive my delivery?

Deliveries take 7-14 working days for the time of order. For full delivery information please see our Delivery & Returns.

Do I have to pay for shipping?

All Shipping within the UK is free.

Worldwide shipping fees are listed here.

Do you offer returns?

It is our hope that you are happy with your Ice Tank product, but we understand that in some instances you may need to return it. We can offer a refund on items returned in an unused condition and with the tags intact, within 28 days of delivery. For more information please click here.

How long do I have to return an item?

We can offer a refund on items returned in an unused condition and with the tags intact, within 28 days of delivery. For more information please click here.

My order was damaged during delivery. What should I do now?

Please contact us at admin@icetankadventure.com wthin 48 hours of the delivery.

What size Ice Changing Robe should I get?

Our Ice Changing Robes are meant to be slighly oversized so that you can get changed easily inside them after a cold dip. Please see our helpful sizing chart here which will help you decide.

If you are using your Ice Robe simply to keep warm and not for changing in, then you may wish to consider going down one size from the chart recommendation.

Sizing Guide.

We are committed to providing the best quality to all our customers.

With the Ice Tank Quality Guarantee we will refund or replace products if they have defects within six months of purchase. More infromation can be found here.

Ice Changing Robe

You do not need to wash your Ice Robe regularly. If it gets covered in mud or sand, try cleaning with a damp cloth. You should avoid washing the waterproof outer shell fabric too often as this can reduce its waterproof membrane.

Please do not expose the Ice Robe to heat sources such as tumble dryers (ice doesn't liek the heat!).

It is machine washable if absolutely necessary. But please use 30 degress or less, do not tumble dry, and do not use fabric softner.

Providing you follow these instructions it will remain waterproof and last for years to come.

The Ice Robe is treated with an eco-friendly PFC-free Durable Water-Repellant finish. After many wears and washes, you may need to revitalise the DWR which can be found here.

What is Save the Arctic Ice all about?

We believe in protecting our natural world. The Arctic’s landscapes, seascapes and icescapes are home to unique ecosystems and species and we hope to do our small part to help.

We donate 10% of our profits to the World Wide Fund for Nature charity who have a fantastic arctic programme. More infomration can be found here.